5-Star Rated Across Every Platform

What Our Clients Say

Real reviews from real clients across Jacksonville and Northeast Florida.
Our reputation is built one relationship at a time.

At Reel Keeper Home Team, nothing means more to us than the trust our clients place in our hands — and the words they share after working with us.

With over 1,000 successful transactions and more than two decades serving the Jacksonville area, we've helped families buy their first home, sell a long-time residence, relocate from across the country, and everything in between. Every review below represents a real relationship and a story we're proud to be part of. We invite you to read what our clients have to say — and when you're ready, we'd love the chance to earn your five-star review too.

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More from Our Clients

"I rarely write reviews, but felt compelled to give credit where credit is due. As an attorney, I have dealt with numerous realtors over the years — some good, some bad. I can honestly say that none compare to Steve and Lauren. Our first meeting was not only informative, it was extremely productive. They came prepared, laid out their plan, and executed it to perfection. They have the resources and contacts to deal with just about any issue that could arise when selling a home."
"Steven helped us purchase a home in Atlantic Beach while living in Illinois. The process was painless and went through without a hitch. He handled every aspect of the sale and was always prompt and courteous. He is truly a professional with a heart of gold."
"Steven is patient and understands there are many ways to sell a home, not just low pricing. He understands staging, setting realistic expectations and preparing a home to put its best foot forward. The whole team is professional in their appearance, actions and words."
"He and his son even took the time on Christmas Eve to show me a home — that's the kind of dedication Steven gives his clients! Steven was able to negotiate an amazing price. At my closing, the seller's agent took time to thank Steven for his professionalism."
"Lauren and Steve helped my wife and I from the start. Everything they did was professional and personalized for us. They advised us on the tough decisions and coordinating with the buyer of our home. The thing that impressed us the most was their prompt communication."
"Steven did an outstanding job selling my Florida rental property. This was a challenging property to sell and he found solutions to all the roadblocks. His local contacts to do last-minute work were invaluable."
"Justin was extremely knowledgeable and helpful. He goes above and beyond to be sure you are aware of all issues before and after closing. He is prompt with a reply whenever you have a question. Justin was our buyer agent for our move to the Jacksonville area. This is a top-notch team — you could not ask for a better team to have on your side!"

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REVIEWS

Reel Keeper Home Team

Reel Keeper Home Team

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Recommendations
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  • I purchased a property on July 30, 2026. Lauren Somers and Steven Croy represented the seller in the transaction. After closing, we discovered problems related to a septic system and drainage/flooding issues on the property that, according to the Seller’s Disclosure, did not exist and were not disclosed before closing. This has caused us concerns, expenses, and many physical and emotional difficulties. The most disappointing part has been the lack of communication after these problems arose. We have tried to contact them to discuss the situation, obtain clarification, and seek a reasonable solution before taking other measures. However, when we contacted Lauren, she told me that we had nothing to discuss with her and that the seller had already made his position clear, that he would not be responsible for anything. We understand that agents represent the seller, but we also believe that professionalism includes addressing legitimate concerns that arise after a transaction. Our intention has always been to resolve this matter directly and amicably. Unfortunately, they have completely refused to meet with us. I am sharing my experience so that future buyers conduct a thorough investigation of the sellers this company represents, request all necessary inspections, and carefully document any misleading information, as this is how they conduct business.
    Sandra Carolina Rodríguez
  • Justin was great to work with during my recent home search. He got lots of homes that fit my criteria for me to view despite a quick timeline. After the sale, he's been incredibly helpful lining up trustworthy vendors to complete everything on my to do list. I definitely will use Justin in the future, if I have real estate needs. I can, without reservation, recommend him to anyone who is looking to buy or sell their home!
    Brenda Thomas
  • Where do I even start , from day one Steve and his team treated me like family and word tirelessly to get me my first property. Communication, commitment and just genuine kindness I will never use another realty team in the Jax area. 5 stars are not enough !!
    moussa coulibaly
  • I highly recommend Steven Croy to anyone looking to buy or sell a home. I didn't live in Jacksonville during the sale of my house, so having someone I could trust to handle everything locally was incredibly important. Steven took care of every detail and made the entire process completely turnkey. From preparing the property for sale to managing inspections, negotiations, and closing, he handled everything seamlessly and kept me informed every step of the way. His communication was excellent, his advice was spot on, and he consistently went above and beyond to make sure things stayed on track. Selling a home from out of town could have been stressful, but Steven made it easy. The transaction was smooth, efficient, and hassle-free from start to finish. If you're looking for a knowledgeable, responsive, and trustworthy realtor, I can't recommend Steven highly enough.
    Brett Gordon
  • I highly recommend Steven Croy to anyone looking to buy or sell a home. I didn't live in Jacksonville during the sale of my house, so having someone I could trust to handle everything locally was incredibly important. Steven took care of every detail and made the entire process completely turnkey.From preparing the property for sale to managing inspections, negotiations, and closing, he handled everything seamlessly and kept me informed every step of the way. His communication was excellent, his advice was spot on, and he consistently went above and beyond to make sure things stayed on track.Selling a home from out of town could have been stressful, but Steven made it easy. The transaction was smooth, efficient, and hassle-free from start to finish. If you're looking for a knowledgeable, responsive, and trustworthy realtor, I can't recommend Steven highly enough.
    zuser20170526113908669
  • Lauren is the absolute best realtor in town hands down! This is the second home I purchased with her and she got me an amazing deal on my home at the beach. I can’t recommend her enough to anyone looking to buy or sell. She’s over communicative and is always on top of everything that needs to get done with the deal. She’s also an excellent negotiator and will always out your interests first.
    Ian Ford
  • Steven and his entire team were outstanding. As a military family purchasing a home while overseas, the process can be extremely stressful; you’re putting a lot of trust in your realtor.From day one, Steven and his team exceeded expectations. Communication was consistent, clear, and timely, even with the time difference. Steven made himself available when needed and ensured we were always informed and comfortable with each step of the process. He truly acted as our eyes and ears on the ground.What stood out most was their commitment—they didn’t just do the job; they went above and beyond to ensure everything was handled properly. That level of dedication made a huge difference for us.I would absolutely recommend Steven and his team to anyone, especially fellow military families navigating a remote home purchase
    VictorATarin
  • Steven and his entire team were outstanding. As a military family purchasing a home while overseas, the process can be extremely stressful; you’re putting a lot of trust in your realtor. From day one, Steven and his team exceeded expectations. Communication was consistent, clear, and timely, even with the time difference. Steven made himself available when needed and ensured we were always informed and comfortable with each step of the process. He truly acted as our eyes and ears on the ground. What stood out most was their commitment—they didn’t just do the job; they went above and beyond to ensure everything was handled properly. That level of dedication made a huge difference for us. I would absolutely recommend Steven and his team to anyone, especially fellow military families navigating a remote home purchase
    Victor Tarin
  • We couldn’t be more grateful for all the hard work our realtor, Justin Croy, put into helping us find the perfect home. From start to finish, he went above and beyond—listening carefully to what we wanted, guiding us through every step of the process, and always making us feel like a priority. His knowledge, professionalism, and patience truly stood out, and he never hesitated to go the extra mile to make sure we were comfortable and confident in our decisions. Thanks to his dedication, we are now in a home we absolutely love. We highly recommend Justin Croy to anyone looking for an exceptional realtor!
    Shiann Weise
  • We couldn’t be more grateful for all the hard work our realtor, Justin Croy, put into helping us find the perfect home. From start to finish, he went above and beyond—listening carefully to what we wanted, guiding us through every step of the process, and always making us feel like a priority. His knowledge, professionalism, and patience truly stood out, and he never hesitated to go the extra mile to make sure we were comfortable and confident in our decisions. Thanks to his dedication, we are now in a home we absolutely love. We highly recommend Justin Croy to anyone looking for an exceptional realtor!
    jalenweise
  • Sonia was amazing. I was relocating from out of state and she couldn't have made my experience any easier. From the constantly sending locations, to the video chats,to working with the family that I have locally. She did everything to make sure I was comfortable with every step of the process. I don't know how I would have done it without her.
    Thomas Blanchard
  • Steven did an outstanding job selling my Florida rental Property. This was a challenging property to sell and he found solutions to all the roadblocks. His local contacts to do last minute work was instrumental in getting the property sold. I have to say without Steven’s tireless work not sure this property would have been sold. Very happy with Steven and his team.
    Kevin Flynn
  • Steven did an outstanding job selling my Florida rental Property. This was a challenging property to sell and he found solutions to all the roadblocks. His local contacts to do last minute work was instrumental in getting the property sold. I have to say without Steven’s tireless work not sure this property would have been sold. Very happy with Steven and his team.
    kevflynn
  • Billy G
  • Excellent to work with!
    Josh Nolan
  • Justin and the team at ReelKeeper are second to none. Justin was our realtor when we bought our first home and helped us in the selling process when we moved. He was there every second of the way to help us out and would honestly recommend the team at RealKeeper.
    Jon McNemar
  • Best experience I have ever had. Highly recommend. Knowledgeable, friendly and stays with you the entire journey. You get the best possible outcome.
    Patricia Poock
  • Would highly recommend eXp Realty, Justin Croy was helpful and knowledgeable, very positive experience
    Jane Reese
  • I have known Steven for over nine years. His office handled the purchase of my residence in a very professional manner. What made the transaction less stressful was his after sale effort to make things right. If I sell my home in the future, he is the person to see!!
    Roberto Cruz
  • Wow! Is my first reaction when I think of eXp Realty. I honestly cannot say enough good things about this hardworking and caring team. They were amazing from the get go. Our realtor, Mallory Cruz was diligent in her efforts to find us our perfect home. Buying a home can be a stressful experience. But I feel like with Mallory's persistent hard work, most of the stress was eliminated. We look forward to using eXp Realty and Mallory in the future.
    B Hosler
Reel Keeper Home Team
Reel Keeper Home Team

+1(904) 414-4000 | team@reelkeeper.com

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